Privacy Policy

Contact180 (“we”, “us”, “our”) is a software platform used by businesses to manage leads, enquiries, and customer communications.

This policy explains how we handle data on behalf of our customers.

1. Our role

Contact180 acts as a data processor.

We do not determine why personal information is collected. Our customers, being the businesses using Contact180, are the data controllers responsible for the data they collect.

2. Information we process

We process information provided by our customers, which may include:

• Name
• Email address
• Phone number
• Enquiry and qualification data
• Booking and scheduling data
• Communication records
• Technical metadata, such as IP address and device information, where enabled by the customer

3. How we use information

We process data only to:

• Provide CRM and lead management functionality
• Store and organise customer data
• Enable communication and booking workflows
• Support analytics and reporting features
• Maintain system security and prevent abuse

We do not use customer data for independent marketing purposes.

4. Data ownership

All personal information stored in Contact180 belongs to the customer, who is the data controller.

We process data strictly under their instructions.

5. Data security

We implement reasonable technical and organisational measures to protect data against unauthorised access, loss, or misuse.

6. Subprocessors

We may use third-party service providers, known as subprocessors, such as:

• Cloud hosting providers
• Email delivery services
• Database and infrastructure providers

These providers only process data as required to operate the platform.

7. Data retention

Data is retained as long as required by the customer using the platform or as needed to provide services.

8. International transfers

Data may be processed or stored in locations outside Australia depending on infrastructure providers.

9. Customer responsibility

Businesses using Contact180 are responsible for:

• Providing appropriate privacy notices to their end users
• Obtaining necessary consents
• Ensuring lawful collection and use of personal data

10. Contact us

For questions about this policy:

Contact180 Support
info@contact180.com